We appreciate that the thought of a fixed price Support IT contract can be daunting. At The Grid we also offer pay as you go support contracts enabling you to remain flexible until the time is right to commit.
Our Pay as you Go IT Support Service is perfect for those emergency situations, installing new hardware or software or server migration. We operate on an hourly rate and can be used for any IT requirement you have, not just IT support.
At The Grid we are specialised in trouble shooting numerous IT issues over the phone and then if necessary will do an onsite visit. We provide Virus and Malware removal, solve Internet Connectivity issues, do System Updates and provide round the clock Help Desk services etc.
You can purchase a block of time to gain exclusive access to our highly qualified support team and get a reduction of the hourly rate or simply choose to use our very competitive hourly rate.
The Grid has designed a plan specific for those who want the best of both worlds…. Discounted labour rate, but also want guaranteed response times to fix your nagging issues. If this is the case then a block of hours agreement is for you!
A Block of Time is a cost effective plan in which The Grid will take care of all your IT support requests. By choosing this plan you would purchase pre-paid Blocks of Time (10, 20, 50 or 100). This plan is priced lower than our On Demand Support and eliminates travel fees. The larger Block of Time you purchase for your company, the better the discount!
- 24x7x365 Support Available!
- 15 minute phone/off site response
- 4 Hour onsite (Melbourne Metro area) guaranteed response!
- No expiration of the hours!
- No charge for advisory calls
- Remote support is billed at half increments
- Onsite support is billed at a minimum of one hour
- After Hours support is available for an extra charge