Monthly IT Support Packages

Monthly IT Support Packages 2017-08-08T10:44:22+00:00
The Grid lets you focus on your business whilst we focus on your IT.

Our Monthly IT Support packages enable us to take a pro-active approach to look after your businesses IT requirements for one simple monthly fee. Enabling you to stay in control of your IT related finances with no surprises or fluctuating bills depending on how your computers have performed that month!

The packages start from simple monitoring of your servers health, antivirus & backup status all the way up to Onsite & Remote support and backing up of your servers & workstations via our Managed Cloud Backup Service.

With the latest remote support technologies, ability for engineers to visit your offices and powerful monitoring and health status software IT Support from The Grid is designed to let you focus on your business whilst we focus on your IT.

We believe that no two companies’ requirements are the same and therefore build packages to your requirements picking the options best suited to your business ensuring you achieve best value for money and of course reduced IT headaches.

Some Package Examples:
Gridpack 1 Offsite

Protect your business from the problems caused by IT gremlins. This, however, does not mean a compromise in service.
See what’s included as standard in our IT support packages below:

Gridpack 2 Onsite

Our Medium IT maintenance covers everything your business needs. Our onsite package includes unlimited onsite visits!
See what’s included as standard in our IT support packages below:

Gridpack 3 Onsite Visit

Never worry about your IT maintenance costs again. Our onsite package includes weekly onsite routine checks & site visits as required at no extra charge! There are no additional costs other than parts.

Gridpack 1 Offsite
Support

$32monthly
  • Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 15 minute response time & 4 hour resolution target
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server Monitoring of 1 per 10 users

Gridpack 2 Advanced Onsite Support

$1555monthly
  • Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 15 minute response time & 4 hour resolution target
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server Monitoring of 1 per 10 users
  • Unlimited* Onsite Support

Gridpack 3 Executive Onsite Visit

$2555monthly
  • Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • 15 minute response time & 4 hour resolution target
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server Monitoring of 1 per 10 users
  • Unlimited* Onsite Support
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Dedicated Account Manager
Talk to us!
Ask us a question about Fully Managed IT and the support we can offer your business, or
send us your requirements to find out more.